List of Figures ............................................. XXiii
List of Tables ................................................ XXV
1. The Big Picture .............................................. 1
2. An Introductory Profile of the John Lewis Partnership ....... 21
3. Lessons from Employee-owned Businesses ...................... 50
4. The Way the Business was Managed: 1990-2009 ................. 71
5. The Way the Business was Managed: 2010-2015 ................. 92
6. Reflections on Managers and Managing in the Partnership .... 131
7. Governance, Democracy, and Accountability .................. 151
8. Conclusions ................................................ 182
References .................................................... 205
Name Index .................................................... 211
Subject Index ................................................. 213
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