Preface ........................................................ ix
Editors ........................................................ xi
Contributors ................................................. xiii
PART I Introduction to Knowledge Service Engineering
Chapter 1 Knowledge Services: A Strategic Framework ............ 3
Albert J. Simard
Chapter 2 Managing Innovation in KIBS and Their Growing
Importance in Relation to Innovation Systems ........ 67
Jaume Valls-Pasola and Xavier Amores-Bravo
Chapter 3 Knowledge Services in the Innovation Process ........ 91
Torsti Loikkanen, Anssi Neuvonen, and Kirsi
Tuominen
Chapter 4 Managing Value Creation in Knowledge-Intensive
Business Service Systems ........................... 123
Konstadinos Kutsikos and Gregoris Mentzas
Chapter 5 Knowledge Service Engineering: A Service-Dominant
Logic Perspective .................................. 139
Stephen L. Vargo, Robert F. Lusch, Heiko Wieland,
and Melissa Archpru Akaka
PART II Engineering from Data, Information, and Knowledge
toward Services
Chapter 6 Knowledge-Based Systems Engineering ................ 157
Ying Liu and Кun Bai
Chapter 7 Smart Metering and Customer Consumption Behavior
Profiling: Exploring Potential Business
Opportunities for DSOs and Electricity
Retailers .......................................... 177
Hongyan Liu, Tomas Eklund, and Barbro Back
Chapter 8 Smart Perishable Cargo Management with RFID
and Sensor Network ................................. 187
Min Gyu Son, Yoon Seok Chang, and Chang Heun Oh
Chapter 9 Quality Analysis of User-Generated Content on the
Web ................................................ 197
Jong C. Park and Hye-Jin Min
Chapter 10 Semantic Web: Ontological Engineering for
Knowledge Services ................................. 221
Aviv Segev
Chapter 11 Acquiring Knowledge from Subject Matter Experts .... 253
Nick Milton
Chapter 12 Prospects for Applying Fuzzy Extended Logic to
Scientific Reasoning ............................... 279
Vesa A. Niskanen
Chapter 13 Personalized Knowledge Service for Smart Cell
Phones Based on Usage: Conceptual Model and
Intention Prediction Algorithm ..................... 307
Meira Levy, Lior Rokach, Bracha Shapira, and
Peretz Shoval
PART III Human Networks in Knowledge Services
Chapter 14 Design of Knowledge Service Model and Approaches
for Professional Virtual Community in Knowledge-
Intensive Industries ............................... 325
Yuh-Jen Chen and Meng-Sheng Wu
Chapter 15 Social Network Analysis of Knowledge-Based
Services ........................................... 355
Meeyoung Cha and Minsu Park
Chapter 16 Radio Frequency Identification-Enabled Social
Networks ........................................... 379
Ashraf Darwish, Sapna Tyagi, Abdul Quaiyum Ansari,
and M. Ayoub Khan
Chapter 17 Geosocial Networking Services ...................... 397
Jae-Gil Lee
PART IV High-Performance Knowledge Service Systems
Chapter 18 Emerging Ubiquitous Knowledge Services: From
Mobile Sensing to Ubiquitous Crowdsourcing and
Beyond ............................................. 417
Uichin Lee, Howon Lee, Bang Chul Jung, and
Junehwa Song
Chapter 19 Knowledge-Intensive Cloud Services: Transforming
the Cloud Delivery Stack ........................... 447
Michael P. Papazoglou and Luis M. Vaquero
Chapter 20 Complex Service Systems: Knowledge-Based User-
Centered Systems Engineering for Performance
Improvement ........................................ 493
Tareq Z. Ahram and Waldemar Karwowski
Chapter 21 Strategic Knowledge Services ....................... 527
L. Hannu Vanharanta, Camilla Magnusson, Kari
Ingman, Annika H. Holmbom, and Jussi I. Kantola
Index ......................................................... 557
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