Detailed Contents .............................................. ix
Case Insights .................................................. xx
Author Profiles .............................................. xxii
Acknowledgements ............................................ xxiii
Preface ....................................................... xxv
How To Use This Book ....................................... xxviii
The Online Resource Centre .................................... xxx
Walkthrough of the DVD Resource ............................. xxxii
Part 1: Marketing Fundamentals .................................. 1
1 Marketing Principles and Society ............................. 3
2 The Marketing Environment ................................... 41
3 Consumer Buying Behaviour ................................... 78
4 Marketing Research ......................................... 117
Part 2: Principles of Marketing Management .................... 155
5 Marketing Strategy ......................................... 157
6 Market Segmentation and Positioning ........................ 204
7 International Market Development ........................... 245
Part 3: The Marketing Mix Principle ........................... 285
8 Developing Products and Brands ............................. 287
9 Price Decisions ............................................ 328
10 An Introduction to Marketing Communications ................ 366
11 Marketing Communications: Tools, Media, and Planning ....... 402
12 Retailing and Channel Management ........................... 437
Part 4: Principles of Relational Marketing .................... 475
13 Services Marketing ......................................... 477
14 Business-to-Business Marketing ............................. 513
15 Relationship Marketing ..................................... 552
16 Not-For-Profit Marketing ................................... 589
Part 5: Contemporary Marketing Practice ....................... 623
17 Digital Marketing .......................................... 625
18 Postmodern Marketing ....................................... 662
19 Marketing, Sustainability, and Ethics ...................... 691
Glossary ...................................................... 726
Index ......................................................... 748
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