Acknowledgments ............................................... vii
Part I What Is Management?
One Why Managers? ..................................... 3
Two Management: Its Roots and Its Emergence ........... 9
Three Management: A Look Backward and a Look Forward ... 19
Four The Dimensions of Management ..................... 29
Five The Challenges of Management ..................... 39
Part II What Is a Manager?
Six Managers and Their Work .......................... 49
Seven Management by Objectives and Self-Control ........ 63
Eight From Middle Management to Knowledge
Organization ..................................... 75
Nine Staffing for Excellence .......................... 85
Part III What Is a Business?
Ten What Is a Business? .............................. 93
Eleven Business Realities .............................. 107
Twelve The Power and Purpose of Objectives ............. 115
Thirteen The Delusion of Profits ......................... 123
Fourteen Managing Capital Productivity ................... 127
Fifteen Managing the Public Service Institution ......... 133
Part IV Organizing and Managing for Performance
Sixteen The Innovative Organization ..................... 149
Seventeen The Building Blocks of Organizations ............ 169
Eighteen And How They Join Together ...................... 181
Part V How Can Managers Use the Strengths of People?
Nineteen Is Personnel Management Bankrupt? ............... 191
Twenty What We Know About Work, Working, and Worker .... 203
Twenty-one Worker and Working: Theories and Reality ........ 219
Twenty-two How to Be an Employee ........................... 233
Part VI Management in Society and Culture
Twenty-three Management and the Quality of Life .............. 247
Twenty-four Social Impacts and Social Problems .............. 259
Twenty-five The Limits of Social Responsibility ............. 275
Twenty-six The Ethics of Responsibility .................... 283
Definitions of Key Terms ...................................... 293
Index ......................................................... 311
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