I Acknowledgments .......................................... xix
II About the Authors ......................................... ix
III Preface .................................................. xxi
IV The State of the Art? .................................. xxiii
CHAPTER 1 - INTRODUCTION ........................................ 1
I Rubric ..................................................... 1
II Questions to Ponder ........................................ 1
III Why TQM Is Important to the Project Manager ................ 2
IV TQM Project Manager Scenario ............................... 2
V Total Quality Management Prerequisites ..................... 3
VI Organizational Attributes .................................. 5
VII PDCA—Shewhart Cycle ........................................ 6
VIII Project Management ......................................... 7
IX What Is Program Management? ................................ 8
X Why TQM Is Not Another Management Fix ..................... 10
XI How to Change the Culture ................................. 10
XII Eliminating Junk Activities ............................... 12
XIII Exercises ................................................. 14
CHAPTER 2 METRICS AND REQUIREMENTS ............................ 15
I Rubric .................................................... 15
II Questions to Ponder ....................................... 15
III Why Metrics and Requirements Are Important to the
Project Manager ........................................... 16
IV TQM Project Manager Scenario .............................. 16
V Product Requirements ...................................... 17
VI Project Requirements ...................................... 31
VII Derived Requirements ...................................... 34
VIII Internal Requirements ..................................... 34
IX Regulatory Requirements ................................... 34
X Standards ................................................. 35
XI Exercises ................................................. 40
CHAPTER 3 TQM TOOLS ........................................... 41
I Rubric .................................................... 41
II Questions to Ponder ....................................... 41
III Why TQM Tools Are Important to the Project Manager ........ 42
IV TQM Project Manager Scenario .............................. 42
V Benefits to the TQM Project Manager ....................... 43
VI Pareto Chart .............................................. 44
VII Scatter Plots ............................................. 46
VIII Control Charts ............................................ 54
IX Selection of Variable ..................................... 55
X Flow Charts ............................................... 56
XI Ishikawa Diagram (Fish Bone Diagram, Cause and Effect
Diagram) .................................................. 58
XII Histogram/Bar Graphs ...................................... 58
XIII Checklists/Check Sheets ................................... 59
XIV Exercises ................................................. 61
CHAPTER 4 PROJECT MANAGEMENT TOOLS ............................ 63
I Rubric .................................................... 63
II Questions to Ponder ....................................... 63
III Why Project Management Tools Are Important to the Project
Manager ................................................... 64
IV TQM Project Manager Scenario .............................. 64
V Scope ..................................................... 65
VI Project Estimating Techniques ............................. 66
VII Project Budgeting ......................................... 75
Cost Estimating ........................................... 76
IX Project Scheduling Fundamentals ........................... 79
X Communications Basics ..................................... 82
XI Project Metrics and Control ............................... 85
XII Risk Management Fundamentals .............................. 96
XIII Project Termination Techniques ........................... 100
XIV Exercises ................................................ 107
CHAPTER 5 STATISTICS AND CONTROL ............................. 109
I Rubric ................................................... 109
II Questions to Ponder ...................................... 109
III Why Statistics and Control Are Important to the Project
Manager .................................................. 110
IV TQM Project Manager Scenario ............................. 110
V What Does Control Mean? .................................. 111
VI Project Risk and Management .............................. 111
VII Attributes Data .......................................... 113
VIII Variables Data ........................................... 116
IX Statistical Process Control (SPC) in Use ................. 116
X Exercises ................................................ 120
CHAPTER 6 PROCESS ANALYSIS AND IMPROVEMENT ................... 121
I Rubric ................................................... 121
II Questions to Ponder ...................................... 121
III Why Process Analysis and Improvement Are Important to
the Project Manager ...................................... 122
IV TQM Project Manager Scenario ............................. 122
V Functional Decomposition ................................. 123
VI Work Breakdown Structures ................................ 123
VII Scope of Work ............................................ 130
VIII Exercises ................................................ 143
CHAPTER 7 PROCESS CONTROL AND METRICS ........................ 145
I Rubric ................................................... 145
II Questions to Ponder ...................................... 145
III Why Process Controls and Metrics Are Important to the
Project Manager .......................................... 146
IV TQM Project Manager Scenario ............................. 146
V Risk Management .......................................... 147
VI Hazard Analysis and Critical Control Point Method ........ 155
VII Scope .................................................... 156
VIII Communication ............................................ 159
IV Change Management ........................................ 160
X Exercises ................................................ 174
CHAPTER 8 INSPECTION AND QUALITY ASSURANCE ................... 177
I Rubric ................................................... 177
II Questions to Ponder ...................................... 177
III Why Inspection and QA Are Important to the Project
Manager .................................................. 177
IV TQM Project Manager Scenario ............................. 178
V Inspection with Attributes ............................... 179
VI Inspection with Variables ................................ 181
VII Skip Lot Inspection ...................................... 182
VIII Continuous Sampling Plans ................................ 182
IX Dodge-Romig .............................................. 183
X First Article Inspection ................................. 183
XI What Is a Meaningful Sample? ............................. 183
XII Failure Types ............................................ 184
XIII Inspections and Project Management ....................... 184
XIV Exercises ................................................ 184
CHAPTER 9 TRACKING METRICS ................................... 187
I Rubric ................................................... 187
II Questions to Ponder ...................................... 187
III Why Statistics and Control Are Important to the Project
Manager .................................................. 188
IV TQM Project Manager Scenario ............................. 188
V Tracking Metrics ......................................... 189
VI Product Quality over Time ................................ 195
VII Project Quality over Time ................................ 196
VIII Exercises ................................................ 196
CHAPTER 10 OTHER SUPPORTING INITIATIVES ....................... 199
I Rubric ................................................... 199
II Questions to Ponder ...................................... 199
III Why Maturity Models Are Important to the Project
Manager .................................................. 199
IV TQM Project Manager Scenario ............................. 200
V Capability Maturity Models ............................... 201
VI Exercises ... 228
APPENDIX 1 - CHANGE MANAGEMENT ................................ 231
I Change Management ........................................ 231
II Configuration Management ................................. 231
APPENDIX 2 - TEMP EXAMPLE ..................................... 241
I Overview ................................................. 241
II Integrated Test Program Summary .......................... 245
III Developmental Test and Evaluation Outline ................ 247
IV Operational Test and Evaluation Outline .................. 251
V Test and Evaluation Resource Summary ..................... 253
APPENDIX 3 - TIEMPO ........................................... 257
APPENDIX 4 - PRODUCT VERIFICATION ............................. 263
I Product Verification ..................................... 263
INDEX ......................................................... 267
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