List of figures .............................................. viii
List of tables ................................................. ix
List of contributors ............................................ x
Foreword ...................................................... xii
Preface ........................................................ xv
Acknowledgements ............................................. xxvi
Part I Building more effective organizations
1 Building more effective organizations: A primer
Ronald J. Burke ........................................... 3
Part II Enhancing individual health and performance
2 Enthusiastic employees
David Sirota, Louis A. Mischkind and Michael
I. Meltzer ............................................... 35
3 Organizational citizenship behavior, transaction cost
economics, and the flat world hypothesis
Dennis W. Organ and Jeong-Yeon Lee ....................... 57
4 Best practices for work stress and well-being: Solutions
for human dilemmas in organizations
Alvin L. Gibson and James Campbell Quick ................. 84
5 Enhancing staff well-being for organisational
effectiveness
Ivan T. Robertson, Gordon Tinline and Susannah
Robertson ............................................... 110
Part III Enhancing organizational health and performance
6 Maximizing the value of leadership development: key
questions (and some answers)
Steve Kerr, Steffen Landauer and Elise Lelon ............ 127
7 Best practices in building more effective teams
Kevin С. Stagl and Eduardo Salas ........................ 160
8 Career development processes in organizations
Yehuda Baruch and Sherry E. Sullivan .................... 183
9 Fostering organizational learning: Creating and maintaining a
learning culture
Silvia Salas and Mary Ann Von Glinow .................... 207
10 Work-life balance, best practices and healthy
organisations: A European perspective
Christina Purcell, Suzan Lewis, Janet Smithson and
Sue Caton ............................................... 228
11 Diversity management practices in leading edge firms
Val Singh .............................................. 252
Part IV Transforming organizations
12 Making it better - achieving outstanding performance in
manufacturing organizations
John Bessant and Dave Francis .......................... 281
13 Culture change in a financial services organisation
Emma Preece ............................................ 293
14 Building the sustainable organization through adaptive,
creative coherence in the HR system
Barry Colbert, Elizabeth Kurucz and David Wheeler ...... 310
15 Be in to Win - from absence to attendance in Royal Mail
Group
Stuart Kennedy and Tony McCarthy ....................... 334
16 Transforming a company into a community
Philip Mirvis .......................................... 353
Index ......................................................... 371
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