Part One
1 Business research strategies ................................. 3
2 Research designs ............................................ 38
3 Planning a research project and formulating research
questions ................................................... 74
4 Getting started: reviewing the literature ................... 93
5 Ethics in business research ................................ 126
Part Two
7 The nature of quantitative research ........................ 153
8 Sampling ................................................... 179
9 Structured interviewing .................................... 208
10 Self-completion questionnaires ............................. 239
11 Asking questions ........................................... 257
12 Structured observation ..................................... 280
13 Content analysis ........................................... 301
14 Secondary analysis and official statistics ................. 324
15 Quantitative data analysis ................................. 347
Part Three
16 The nature of qualitative research ......................... 401
17 Ethnography and participant observation .................... 439
18 Interviewing in qualitative research ....................... 471
19 Focus groups ............................................... 509
20 Language in qualitative research ........................... 529
21 Documents as sources of data ............................... 553
22 Qualitative data analysis .................................. 578
23 Computer-assisted qualitative data analysis: Using NVivo ... 602
Part Four
24 Breaking down the quantitative/qualitative divide .......... 625
25 Mixed methods research: Combining quantitative and
qualitative research ....................................... 641
26 Internet research methods .................................. 660
27 Writing up business research ............................... 690
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