 | Becker J. Retail information systems based on SAP products / Becker J., Uhr W., Vering O. - Berlin; Heidelberg: Springer, 2001. - vii, 246 p. - ISBN 3-540-67199-4
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Preface ......................................................... V
1. Market and Competitive Conditions in Trading with
Consumer Goods ............................................... 1
2. Architecture of Integrated Information Systems in
Retailing Companies .......................................... 5
2.1. The Merchandise Management System .......................... 6
2.2. Business Administrative Systems ........................... 11
2.3. Controlling and Company Planning .......................... 12
2.4. The Retail Information System and the Retailing
H-Modell .................................................. 13
2.5. Intra-Company and Inter-Company Integration ............... 15
2.6. Types of Business ......................................... 16
3. Closed Merchandise Management Systems and Their
Realization with SAP Retail ................................. 21
3.1. Organization Structures ................................... 22
3.1.1. Logistical Structures .............................. 29
3.1.2. Purchase Structures ................................ 30
3.1.3. Distribution Structures ............................ 31
3.2. Basic Data Management ..................................... 33
3.2.1. Classification System .............................. 34
3.2.2. Vendors ............................................ 35
3.2.3. Customers .......................................... 41
3.2.4. Merchandise Categories ............................. 42
3.2.5. Articles ........................................... 45
3.2.6. Conditions ......................................... 51
3.3. Procurement ............................................... 54
3.3.1. Contracting ........................................ 57
3.3.2. Purchasing ......................................... 58
3.3.3. Goods Receipt ...................................... 64
3.3.4. Invoice Verification ............................... 67
3.4. Warehousing ............................................... 70
3.4.1. Inventory Management ............................... 71
3.4.2. Stock Valuation .................................... 73
3.4.3. Physical Inventory ................................. 74
3.4.4. Warehouse Control .................................. 76
3.4.5. Stock Transfer ..................................... 78
3.5. Distribution .............................................. 79
3.5.1. Marketing .......................................... 80
3.5.2. Sales .............................................. 88
3.5.3. Goods Issue ........................................ 92
3.5.4. Billing ............................................ 96
4. Distributed Retail information systems (DRS) ................ 99
4.1. Business Implication ...................................... 99
4.2. Example Scenario of a DRS ................................ 101
4.3. Remote Access ............................................ 104
4.4. SAP Retail Store ......................................... 107
4.5. SAP Online Store ......................................... 110
4.6. Connection of External Systems using ALE ................. 112
4.7. POS Interface ............................................ 114
4.8. Methodology Summary of Interfaces and Technologies ....... 118
5. Systems for the Support of the Company Management .......... 121
5.1. Problem Situation ........................................ 121
5.2. The Retail Information System (RIS) ...................... 125
5.2.1. Assignment ........................................ 125
5.2.2. Data Basis ........................................ 127
5.2.3. General Analysis Methods .......................... 129
5.2.4. Retailing-Specific Standard Analyses .............. 131
5.2.5. Flexible Analyses ................................. 134
5.2.6. Planning Support .................................. 134
5.2.7. Early-Warning ..................................... 138
5.2.8. Logistics Information Library ..................... 140
5.3. Management Support on the Basis of the SAP Business
Information Warehouse .................................... 140
5.3.1. Concept ........................................... 140
5.3.2. Advantages of the Business Information
Warehouse Compared with the RIS ................... 143
5.3.3. Retail-Specific Business Content .................. 145
5.3.4. Integration of External Information ............... 149
6. Electronic Commerce in the Retail Sector ................... 151
6.1. Introduction and Explanation of Terms .................... 151
6.2. Technological Aspects .................................... 153
6.2.1. Electronic Data Interchange (EDI) ................. 154
6.2.2. Internet Fundamentals ............................. 156
6.2.3. Security Concepts ................................. 157
6.3. Organizational Aspects ................................... 159
6.3.1. Participation Models of the EC .................... 159
6.3.2. Disintermediation and Reintermediation ............ 164
6.3.3. Development Tendencies ............................ 166
6.4. Business Aspects ......................................... 168
6.4.1. Electronic Procurement ............................ 168
6.4.2. Electronic Selling ................................ 170
6.5. Technological Concepts of the SAP Systems ................ 172
6.5.1. SAPIDocs .......................................... 172
6.5.2. SAP Business Objects .............................. 173
6.5.3. Internet Transaction Server and Internet
Application Components ............................ 174
6.6. SAP Internet Applications ................................ 177
6.6.1. Online Stores ..................................... 177
6.6.2. Business to Business Procurement .................. 179
6.6.3. Employee Self Service ............................. 181
7. Planning and Control of Goods Flows Between Industry and
the Retail Sector .......................................... 183
7.1. Efficient Consumer Response as Business Concept .......... 183
7.1.1. Terms and Goal .................................... 183
7.1.2. Origins and Development ........................... 186
7.1.3. Efficient Replenishment ........................... 187
7.1.4. Efficient Assortment .............................. 189
7.1.5. Efficient Promotion ............................... 191
7.1.6. Efficient Product Introduction .................... 192
7.1.7. Summarizing Assessment ............................ 193
7.2. Realization of Efficient Consumer Response with SAP
Retail ................................................... 195
7.2.1. Standard Functionality for the Support of
Cross-Company Logistical Strategies ............... 195
7.2.2. Shelf Optimization Interface ...................... 201
7.2.3. Promotion Handling ................................ 203
7.2.4. Support for the Introduction of New Products ...... 204
7.2.5. mySAP.com - additional Solutions for e-business ... 205
7.3. Category Management as Business Concept .................. 213
7.3.1. Terms and Goal .................................... 213
7.3.2. Changes in the Organizational Structure ........... 214
7.3.3. Formation of Merchandise Categories ............... 216
7.3.4. The Category Management Process ................... 216
7.3.5. Efficient Consumer Response and Category
Management ........................................ 218
7.4. Realization of Category Management with SAP Retail ....... 218
7.4.1. Merchandise Category Definition and Assortment
Creation .......................................... 218
7.4.2. Category Manager Workbench ........................ 219
Appendix: SAP Retail Functionality Checklist .................. 221
Terms and abbreviations ....................................... 233
Bibliography .................................................. 237
Index ......................................................... 241
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