Preface ......................................................... V
Chapter 1
Introduction .................................................... 1
Organization theory .......................................... 2
Classical beginnings ......................................... 3
Organization and theory ...................................... 5
Building blocks of a theory .................................. 7
Short history ................................................ 9
Chapter 2
Fundamental organization models ................................ 11
Function, division and matrix ............................... 12
Mintzberg's five structures ................................. 27
Network organization/ project organization .................. 30
Virtual/imaginary organization .............................. 31
Flat organization ........................................... 34
Process organization or processes and organization .......... 35
The importance of working with processes .................... 40
Summary and study points .................................... 42
Chapter 3
The organization's anatomy, physiology and psychology .......... 43
The human factor ............................................ 44
Power and politics in organizations ......................... 46
The organization's psychology - organization culture ........ 49
Summary and study points .................................... 58
Chapter 4
Organization and management .................................... 59
Management - origins and definitions ........................ 60
The reverse perspective - management of the organization .... 61
Chapter 5
Aspects of organizing .......................................... 67
What is the ideological basis? .............................. 67
What are the symptoms? ...................................... 79
How do we coordinate organization work? ..................... 83
Centralized or decentralized? ............................... 85
Organizational boundaries - where does our organization begin
and end? .................................................... 92
Balancing renewal (innovation) with stability (effective
operation) .................................................. 94
Summary and study points ................................... 100
Chapter 6
Tools and conceptual models ................................... 101
Elements of the business mission ........................... 102
Benchlearning® ............................................. 103
Decision methodology ....................................... 105
Elimination of a level ..................................... 107
The one-man band ........................................... 108
Customer analysis .......................................... 112
The "megaprocess" .......................................... 114
Modelling/process mapping .................................. 115
Zero-base start ............................................ 117
External environment analysis .............................. 119
Organigraph ................................................ 123
Performance criteria ....................................... 124
Problem analysis (PDS) ..................................... 125
Fair process ............................................... 126
What cannot be outsourced? ................................. 128
Values and behavior ........................................ 129
Chapter 7
Reorganization step by step ................................... 131
Current situation .......................................... 131
Pre-conditions ............................................. 133
Design ..................................................... 135
Change ..................................................... 139
Bibliography .................................................. 147
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