Foreword ........................................................ i
Joseph Janes (University of Washington)
About the Book .................................................. v
Introduction .................................................... 1
David A. Tyckoson (California State University, Fresno) and
John G. Dove (Former CEO of Credo Reference)
PART 1: SKILLS AND SERVICES
1 Participatory Approaches to Building Community-Centered
Libraries ................................................... 19
Anastasia Diamond-Ortiz (Cleveland Public Library) and
Buffy J. Hamilton (Norcross High School Media Center)
2 Guiding Learners: Information Literacy ...................... 41
Alesia McManus (Howard Community College, Maryland)
3 The Reference Interview Revisited ........................... 61
M. Kathleen Kern (University of Illinois at Urbana-
Champaign)
4 Readers' Advisory Services as Reference Services ............ 75
Jessica E. Moyer (University of Wisconsin-Milwaukee)
PART 2: CONTENT AND INFORMATION SOURCES
5 Reference Publishing in the 21st Century: Lead, Follow,
or Get Out of the Way ....................................... 89
Rolf Janke (Mission Bell Media)
6 Wikipedia, User-Generated Content, and the Future of
Reference Sources .......................................... 103
Phoebe Ayers (Wikimedia Foundation and University of
California, Davis)
PART 3: TOOLS AND TECHNOLOGIES
7 Discovery Tools ............................................ 121
Michael Courtney (Indiana University)
8 Collaborative Virtual Reference: Past, Present and Future
Trends ..................................................... 133
Kris Johnson (AskColorado/AskAcademic Virtual Reference
Cooperative)
9 The Value of Reference Services: Using Assessment to
Chart the Future ........................................... 149
Amanda Clay Powers (Mississippi State University)
INNOVATION IN ACTION: STUDIES AND EXAMPLES
A Alienation, Acceptance, or Ambiguity?: A Qualitative
Study of Librarian and Staff Perceptions of Reference
Service Change ............................................. 163
Mara H. Sansolo (Pasco-Hernando State College, Florida)
and Kaya van Beynen (University of South Florida
St. Petersburg)
В Meet Your Personal Librarian ............................... 173
Martha Adkins (University of San Diego)
С Roving Reference ........................................... 181
Madeline Cohen and Kevin Saw (Lehman College, City
University of New York
D On-Call Reference .......................................... 191
Krista Schmidt (West Carolina University)
E Peer Reference Tutoring .................................... 199
Michelle Twait (Gustavus Adolphus College, Minnesota)
F A Single Service Point ..................................... 207
Diane Hunter and Mary E. Anderson (University of
Missouri-Kansas City)
G Community Outreach Through LibGuides ....................... 215
Mandi Goodsett (Georgia Southwestern State University)
and Kirstin Dougan (University of Illinois at Urbana-
Champaign)
H 24/7 Global Virtual Reference Cooperation:
The Case of QuestionPoint .................................. 223
Susan McGlamery (OCLC QuestionPoint)
I Serving the "Somewhere Out There" Patron: The View From
the Digital Cooperative Reference Desk ..................... 231
Nicolette Warisse Sosulski (Portage District Library,
Michigan)
J Integration of Library Resources Into the Course
Management System .......................................... 243
Janet Pinkley (California State University, Channel
Islands) and Margaret Driscoll (University of California,
Santa Barbara)
К Negotiating Space for the Library: Embedding Library
Resources and Services Into a University Learning
Management System .......................................... 253
Jolanda-Pieta van Arnhem and James Williams (College of
Charleston)
L Boosting User Engagement With Online Social Tools .......... 265
Georgina Parsons (Brunei University London, United
Kingdom)
M You Have a Question, So Tweet Me Maybe: A Study in Using
Twitter for Reference ...................................... 271
Amanda L. Folk (University of Pittsburgh at Greensburg)
N Embedding LibraryThing for Libraries in the Online
Library Catalog ............................................ 279
Amanda Viana (Norton Public Library, Massachussetts)
О CrowdAsk: Crowdsourcing Reference and Library Help ......... 285
Ilana Stonebraker and Tao Zhang (Purdue University)
P The Guide to Reference: A Solution for Teaching Reference
Sources .................................................... 295
Denise Beaubien Bennett (University of Florida)
Q Reference to Patrons With Disabilities ..................... 303
Michael Saar, (Lamar University, Texas)
R Discovery Service: Goals, Evaluation, and Implementation
of OhioLINK Academic Consortium ............................ 317
Ron Burns (EBSCO) and Theda Schwing (OhioLINK)
S OCLC and Discovery ......................................... 327
John McCullough (OCLC)
T Discovery and the Digital Reference Desk ................... 335
Andrew Nagy (ProQuest)
U Reference: An Architect's View ............................. 339
Rayford W. Law (Rayford W. Law Architecture Planning)
V Addressing User Intent: Analyzing Usage Logs to Optimize
Search Results ............................................. 351
Christine Stohn (Ex Libris)
W Educating Reference Librarians for First-Day Success ....... 361
Elizabeth Mahoney and Christinger Tomer (University of
Pittsburgh)
Where Do We Go From Here? ..................................... 371
David A. Tyckoson (California State University, Fresno)
and John G. Dove (Former CEO of Credo Reference)
About the Contributors ........................................ 379
Index ......................................................... 389
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